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Refund Policy

 

Effective Date: [June 06, 2024]

At MetriflowSolutions, we strive to ensure customer satisfaction by delivering high-quality products and solutions. This Refund Policy explains our guidelines for returns, refunds, and cancellations.

 

1. Eligibility for Returns & Refunds

 

  • Only products purchased directly from MetriflowSolutions are eligible for return or refund.

  • Standard stock products may be returned within 30 days of delivery with prior written authorization.

  • Custom-built equipment, special orders, or modified products are non-refundable and non-returnable, except in cases of manufacturing defects or shipment errors.

  • Rental equipment is subject to separate rental terms and conditions.

 

2. Return Authorization (RMA)

 

  • All returns must be authorized in advance and assigned a Return Material Authorization (RMA) number.

  • To request an RMA, please contact our Customer Service Department at returns@metriflowsolutions.com.

  • Products returned without an RMA may be refused and returned at the sender’s expense.

 

3. Return Conditions

 

  • Returned items must be unused, in original packaging, and in resalable condition.

  • A restocking fee of up to 20% may apply for non-defective returns.

  • Customer is responsible for return shipping costs unless the return is due to an error by MetriflowSolutions.

 

4. Non-Returnable Items

 

  • Custom-manufactured equipment

  • Special orders

  • Consumables and replacement parts (e.g. filters, gaskets, tungsten electrodes)

  • Used products

  • Products damaged due to misuse or improper handling

 

5. Refund Processing

 

  • Once the returned item is received and inspected, approved refunds will be processed within 14 business days.

  • Refunds will be issued to the original payment method, unless otherwise agreed.

  • Shipping fees, duties, and taxes are non-refundable.

 

6. Order Cancellations

 

  • Orders may be canceled before shipment, subject to written confirmation.

  • Cancellations of custom orders may incur material and labor charges for work already performed.

 

7. Damaged or Incorrect Shipments

 

  • Customers must notify us within 48 hours of delivery if any products arrive damaged or incorrect.

  • We will promptly work to resolve the issue with a replacement or refund as applicable.

 

8. Contact Information

 

For all return, refund, or cancellation inquiries, please contact:

MetriflowSolutions - Returns Department
Email: support@metriflowsolutions.com