Shipping Policy

Effective Date: [June 06, 2024]

At MetriflowSolutions, we are committed to providing efficient and reliable shipping services to our customers worldwide. This Shipping Policy outlines our standard shipping practices, timelines, and responsibilities.

1. Shipping Methods

We offer a variety of shipping options depending on the destination, product type, and customer requirements:

Domestic Shipping (U.S.)
- FedEx, UPS, DHL, or LTL Freight (for large or heavy equipment)
International Shipping
- DHL Express, FedEx International, or customer-arranged freight forwarding
Local Pickup (for authorized customers at our facility)

2. Processing Time

In-stock standard products are typically processed and shipped within 3–5 business days after order confirmation and payment.
Customized products, special orders, or large systems may require additional lead time as specified in the quotation or sales agreement.
Customers will be notified if any delays occur.

3. Shipping Charges

Shipping costs are calculated based on weight, dimensions, destination, and selected shipping method.
Exact shipping charges will be provided at the time of quotation or order confirmation.
Freight charges, insurance, and any additional handling fees are the responsibility of the customer unless otherwise agreed.

4. Delivery and Risk of Loss

Title and risk of loss transfer to the customer upon shipment from our warehouse or designated fulfillment center.
MetriflowSolutions is not liable for delays caused by the carrier, customs, or unforeseen circumstances beyond our control.

5. Customs, Duties, and Import Taxes

For international shipments, customers are responsible for any customs clearance, import duties, VAT, tariffs, brokerage fees, or other applicable charges imposed by local authorities.
Proper documentation will be provided to assist with importation.

6. Shipment Inspection

Customers are encouraged to inspect all shipments upon receipt.
Any damage, loss, or shortage must be reported to both MetriflowSolutions and the carrier within 48 hours of delivery to initiate claims.

7. Delivery Exceptions

We are unable to ship to P.O. Boxes or certain restricted destinations.
Export compliance regulations may limit the availability of some products to certain countries or end users.

8. Contact Information

For any shipping-related questions or concerns, please contact:

MetriflowSolutions - Shipping Department
Email: support @metriflowsolutions.com